Reviews
Rated 5.0 by 968 customers
Most of the work we do in San Diego comes from someone who has had us out before, or from a neighbor of theirs. That is the only marketing this trade really has.
One burner on the Wolf clicked and clicked and wouldn't light while the other four were perfect. I was sure the whole ignition setup was done for. He cleaned the electrode and fixed a corroded ground behind it, said it happens this close to the water. Lights first try now.
Fine every morning, warm by five, all through August. Two other outfits told me the compressor was going and quoted me a replacement. He measured at the coil instead of reading the panel and found the condenser fan slowing plus our grille half boxed in from the remodel.
The cubes had been getting smaller and half hollow for a year before I called. He put a gauge on the water valve before anything came apart, found scale in the screen and up the fill tube. Said a new module would have left me right where I started.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone worktops and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. It is worth saying plainly that a diagnosis which ends in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than a repair.
Appliance down in San Diego?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.