Contact
Talk to a technician
Phone
The fastest route by some distance. Describe the symptom and we will usually know the likely cause.
Hours
24/7 scheduling · same-day service where possible
Same-day service where the schedule allows; emergencies are best rung through rather than booked.
Where we work
San Diego and the surrounding communities.
Book online
Pick a day and a window yourself, without waiting on a line. Tell us the appliance and what it is doing and we confirm the slot.
Prefer to talk it through first?
That is what the line is for. Plenty of the calls we take end without an appointment — a drain that clears, a filter that was overdue, a door seal that needed reseating rather than replacing. You will get a straight answer either way.
Four things worth knowing before you dial
- Which compartment. On built-in refrigeration the fridge and freezer run on separate sealed systems, so "warm fridge, cold freezer" and "both warm" are two completely different jobs.
- When it started, and whether it is getting worse. Gradual decline usually means defrost or airflow. Sudden failure usually means something electrical.
- The model number, from the plate inside the door frame or behind the grille, if you can reach it.
- Any code on the panel, exactly as shown.
With those four we can usually name the likely fault on the phone and load the van for it before we leave for San Diego. The price for the repair comes after the diagnosis, as one figure covering parts and labor, agreed before any work starts.
The visit, step by step
Nothing here is unusual — it is simply what a proper diagnosis on built-in equipment looks like, and it is worth knowing so you can tell the difference.
- Symptom first. What it is doing, when it started, and whether anything changed in the kitchen — a new filter, a power cut, a door left ajar.
- Panels off. Grille, kick plate or rear cover, depending on the unit. Readings at the coil and the fan, water pressure at the inlet where the fault involves ice or water.
- Quote. One figure, parts and labour, agreed before work starts.
- Repair and re-test. The unit is brought back up and verified before the van leaves.
Appliance down in San Diego?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.